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Shipping & FAQs
Shipping within the U.S.A.
Orders are shipped promptly after they are placed (no later than next business day). We ship everywhere in the United States and Canada.
We charge a flat fee of $8 for all ground level shipments to the 48 contiguous United States, whatever the size of your order. Delivery of ground level shipments typically takes 2 to 7 days.
Ground shipments to Alaska and Hawaii and express shipments to all 50 United States are available at carrier's rates based on weight and distance. Our website is linked to FedEx rate schedules so that you can check the fee for the shipping method you choose when you enter your order and before you confirm it. We ship out of New York City, so we do not recommend opting for express shipment if your delivery address is in New York or a contiguous state (ground shipment will be as quick, and less expensive).
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Shipping to Canada
Orders are shipped promptly after they are placed (no later than next business day). We ship everywhere in the United States and Canada.
Ground and express shipments to Canada are available at carrier's rates based on weight and distance. Our website is linked to FedEx rate schedules so that you can check the fee for the shipping method you choose when you enter your order and before you confirm it.
If you order from Canada, please note that the carrier will collect taxes due on imported goods from you. The good news is, most of our products (except for candies, chocolate and limonade) are exempted from GST/HST.
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"Best By" Dates
Our products have a shelf life of at least 60 days and often much longer. Any shorter "best by" dates are highlighted in the corresponding product description.
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Chocolate Shipments
We do not ship chocolate during the hottest months to avoid you bad surprises at delivery. Please take your region's climate into account when ordering chocolate at other times of the year. We are sorry but we can bear no responsibility for melted chocolate.
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Returns and Refunds
You may return unopened products within 10 days of delivery for a full refund. If the return is a result of our error (you received an incorrect or defective product), we will also pay the return shipping costs.
If you need to return a product, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will notify you via e-mail of your refund once we have received and processed the returned product.
Please notify us immediately (at contact@simplygourmand.com) of any product damaged in shipment and keep it available for carrier's inspection within 10 days of delivery. We will ship a replacement product or issue a refund, whichever works better for you. Please note that shipment damages should be notified within 5 days of delivery.
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Security and Privacy
Your personal information (including your credit card number) is protected through secure socket layer (SSL) encryption technology prior to transmission over the internet.
The information we collect to process your orders is kept strictly confidential. We never share your contact data or your credit card information with anyone.
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No Sales Tax on Most Products
We are required by law to collect a 8.875% sales tax on taxable products shipped to the State of New York. The good news is, all the products we sell are exempted from sales tax in New York, with the exception of candies and chocolate. If your billing address is in New York and your order includes candies or chocolate, sales tax will be added to the purchase value of these products only (and to the shipping fee) when you enter your order and before you confirm it. In all other cases, you owe no sales tax.
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Coupons
We reward our loyal customers with 10% coupons. If the total value of your orders over 12 consecutive months is at least $450, you will receive an electronic coupon for 10% of the total amount you have reached. Your coupon will be redeemable on your purchases of the next 12 months. We will follow up for you and make sure you get your coupon promptly.
This offer is valid for any 12 month-period starting before July 1, 2010. An individual order cannot be taken into account for more than one coupon.
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Eco-Friendly Packaging
We ship in partly recycled, 100% recyclable, boxes. The loose fill we put inside the boxes to protect your products is either recycled or 100% biodegradable (in the latter case, this will be mentioned in your accompanying invoice).
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More Questions?
For any inquiry, question or suggestion, please contact us at:
email contact@simplygourmand.com
phone (646) 652 6426
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