Shipping & FAQs

Shipping

Best By Dates

Chocolate Shipments

Returns & Refunds

Security & Privacy

No Sales Tax on Most Products

Coupons

Eco-Friendly Packaging

More Questions?

 

Shipping

We ship out of New York City to everywhere in the United States and Canada using FedEx. Orders ship promptly after they are placed — no later than next business day.

FedEx Ground shipping to the 48 contiguous United States is free for all orders $75 and up. FedEx rates based on weight and distance apply to all orders under $75; all orders shipping to Alaska, Hawaii, and Canada; and all orders shipping express. FedEx Ground shipping typically takes 1 to 5 business days, depending on your location.

Our website is linked to FedEx rate schedules so that you can check the fee for your chosen shipping method when you place your order and before you confirm it. We ship out of New York City, so we do not recommend opting for express shipping if your delivery address is in New York or a contiguous state: ground shipping will be as quick (or quicker) and less expensive.

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Best By Dates

Our products usually have a shelf life of at least 60 days and often much longer. Any shorter shelf life is flagged on our website.

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Chocolate Shipments

We do not ship chocolate during the hottest months to avoid you bad surprises at delivery. Please take your region's climate into account when ordering chocolate at other times of the year. We are sorry but we can bear no responsibility for melted chocolate. 

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Returns and Refunds

You may return unopened products within 10 days of delivery for a full refund. If the return is a result of our error (you received an incorrect or defective product), we will also pay for the return shipping costs.

If you need to return a product, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will notify you via e-mail of your refund once we have received and processed the returned product.

Please notify us immediately (at contact@simplygourmand.com) of any product damaged in shipment and keep it available for carrier's inspection within 10 days of delivery. We will ship a replacement product or issue a refund, whichever works better for you. Please note that shipment damages should be notified within 5 days of delivery.

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Security and Privacy

All the information provided by our customers (including credit card details) is protected through secure socket layer (SSL) encryption technology prior to transmission over the internet at check-out time. 

We do not share the private data we collect with any third party, except and only to the extent they are needed by companies we use in the course of our regular business, such as our e-commerce platform provider, our payment gateway, our package carrier, or our email marketing provider.

From time to time we advertise to previous visitors of our website through online ads displayed by Google. Google uses cookies to serve these ads. You can opt out of Google's use of cookies by visiting Google's Ads Settings.

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No Sales Tax on Most Products

We are required by law to collect a 8.875% sales tax on taxable products shipped to the State of New York. The good news is, all the products we sell are exempted from sales tax, with the exception of candies, chocolate, and non-food products. If your billing address is in New York and your order includes candies, chocolate, and/or non-food products, sales tax will be added to the purchase value of these products only when you enter your order and before you confirm it. In all other cases, you owe no sales tax.

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Coupons

We offer coupons on a regular basis. If you want to be kept posted, sign up for our monthly newsletter. Go to the bottom right of his page and enter your details. Coupon codes are also posted on our Facebook and Twitter pages.

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Eco-Friendly Packaging

We ship in partly recycled, 100% recyclable, boxes. The loose fill we put inside the boxes to protect your products is either recycled or 100% biodegradable.

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More Questions?

For any inquiry, question, or suggestion, please contact us at:

email   contact@simplygourmand.com

phone  (646) 652 6426

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